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As a business owner in the hospitality industry, you know that staff is your most important asset. Your team of employees can make or break your business, so it’s essential to take every step possible to ensure you hire the right people. Unfortunately, there are several common mistakes new hospitality business owners make when hiring staff that can have serious repercussions down the line. Let’s take a look at some of these mistakes and how to avoid them.
Hiring too quickly
When you’re opening a new business, it can be tempting to rush through the hiring process so that your staff is ready as soon as possible. However, this is one of the biggest mistakes new hospitality business owners make when hiring staff because it often leads to hasty decisions and bad hires. To prevent this from happening, create a clear recruitment plan with specific criteria for what you need in each role and stick to it. Take your time during the interviewing process and don’t be afraid to pass on someone if they don’t meet those qualifications.
Not checking references
Another mistake many hospitality business owners make when hiring staff is not checking references thoroughly. It may seem like an extra step in an already lengthy process, but verifying references can give you valuable insight into an applicant’s character and work ethic that you won’t get anywhere else. Even if a candidate looks great on paper, don’t hesitate to call their previous employers just to double-check their experience level and job performance history.
Here are a few questions that can act as a guide when performing a reference check:
- What are the candidate’s biggest strengths & weaknesses?
- Were they punctual & reliable?
- How did they work as part of a team & autonomously?
- Would you rehire them in the future?
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Failing to ask questions about culture fit
It’s also important for hospitality business owners to think about culture fit when interviewing candidates for job openings in their businesses. It doesn’t matter how much experience someone has or how qualified they are—if their values and way of working don’t fit with your company culture, they probably aren’t a good fit for the role or team environment. Be sure to ask questions about what kind of workplace culture they prefer and whether or not they have any personal values that would conflict with yours during interviews so you know exactly what type of person you’re bringing on board before making any final decisions.
Hiring staff is an integral part of starting a successful hospitality business, but it’s also one of the most difficult tasks you’ll face as an entrepreneur in this industry. Taking your time throughout the recruitment process and avoiding common mistakes such as rushing through background checks or neglecting cultural fit will help ensure that only qualified candidates who are passionate about your particular vision enter your pool of employees! Doing so will help create a positive work environment where everyone can thrive while contributing towards achieving success together!
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