You can view and resolve order concerns directly from your FoodByUs dashboard to give your buyers the best ordering experience possible.
Buyers have up to 24 hours to report an issue, while you have 48 hours to resolve it. Notifications for any raised issues will be automatically sent to you via email and displayed in your FoodByUs Dashboard.
How to review reported issues with Dashboard Order Resolution
Step 1:
- Log in to your FoodByUs Supplier account, and the “Dashboard” will automatically launch, giving you instant access to manage your orders and resolve any issues.
- If there are any new issues, they will appear under “New Issues Reported”. Note that any issues raised will also be sent to you via email.
Step 2:
- Click the number under “New Issues Reported” within the issue box to see pending issues. This will bring you to a new screen where you can view orders.
Step 3:
- Click the order reference number for the order you wish to review.
- A pop-up screen will appear once the order is selected. Scroll to the bottom to view a detailed summary, including when the issue was raised, who raised it, the product in question, the reason for the issue, and any photos provided by the buyer.
- Click the paper clip next to the photos to view images supplied by the buyer as proof of the issue.
Dispute Timelines
- As the supplier, you will receive issues in a single email, daily. This email will summarise all disputes raised for the previous day’s deliveries.
- As the supplier, you have 48 business hours to dispute any issues raised against an order. If you wish to dispute an issue, you must contact FoodByUs customer support.
- If you do not dispute the order issue, the buyer will receive a refund.
Further support for using Dashboard Issue Resolution
Please speak with our customer service team if you require support or have questions about using Dashboard Issue Resolution.
