You can directly contact suppliers from your buyer dashboard. You may do so via:
- My Orders; or
- My Suppliers
Contacting a Supplier via “My Orders”
Step 1:
Go to My Orders > Orders.
Step 2:
Click “View” next to your order of concern.
Step 3:
Your supplier’s contact details will appear on the View Order page’s right-hand side.
Step 4:
You can either call or send a message to the supplier.
Note: Some suppliers may not actively respond to messages sent through our platform and you may need to call them to receive a prompt reply. Reach out to our Customer Service Team if you have any concerns.
Reach out to our Customer Service Team if you have any concerns or trouble reaching a supplier.
Contacting a Supplier via “My Suppliers”
Step 1:
In the top bar menu, go to “My Suppliers”
Step 2:
Under the supplier that you’d like to contact, click “More Details“
Step 3:
Click on the “Contact” tab to find the Supplier’s details.
