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Invoice Hub: What is it?

Quickly access all of your past and current invoices in one place, eliminating the need to search through different sections. You can also filter, download, preview and generate statements from your Invoice Hub.

About Invoice Hub

Your Invoice Hub stores all your orders from FoodByUs Partners, Direct Suppliers or External Orders with our automated invoice scanning feature. With all your invoices in one place, you’ll get access to a range of benefits including live price tracking, comprehensive reports and seamless accounting integration.

Invoice Hub Benefits

Invoice Consolidation

Live Pricing

Custom Reports

Accounting Integration

Setting Up Your Invoice Hub

FoodByUs creates a unique Invoice Hub Email address for each of your venues. All you need to do is make sure your suppliers cc. this address for all invoices sent.

For FoodByUs Partners:
Partnered Supplier invoices are automatically available in your Invoice Hub due to our partnership agreements. There is no setup required.

For Direct Suppliers:

There are 2 ways to set up your Invoice Hub for Direct Suppliers:

1. Share your FoodByUs Invoice Email with your Direct Supplier

Share your Invoice Hub Email with your supplier and request that they include it for all future PDF invoices.

2. Forward the invoices yourself to your FoodByUs Invoice Hub Email

You can also forward the invoices to the FoodByUs Invoice Hub Email yourself.

External Orders

Invoice Hub lets you add ALL your invoices into FoodByUs, including any orders which were made outside of FoodByUs.

1. Place an order with an External Supplier

Once you start ordering with an External Supplier, FoodByUs will send a request to your External Supplier that they cc their final invoice to your FoodByUs Invoice Hub Email. 

2. Share your FoodByUs Invoice Hub Email with your External Supplier

If your supplier has not yet started to cc the FoodByUs Invoice Hub Email, you can share the invoice email with them and request that they include the email in all emails where there is an invoice pdf.

3. Forward the invoices yourself to your FoodByUs Invoice Hub Email

You can also forward the invoices to the FoodByUs Invoice Hub Email yourself.

Where can I find my Invoice Hub Email?

  • Log into your FoodByUs account
  • Click My Account
  • In the dropdown, click Invoice Hub
  • You will see your unique Invoice Hub Email there

What benefits come with syncing all your invoices into your Invoice Hub?

  • Access to all your invoices through the FoodByUs platform
  • Accurate up-to-date live pricing based on your invoices
  • View the price history of all your products to understand price trends
  • Products will be auto-pantry listed so you can easily find them again to reorder
  • Your Customer ID will be populated on your next order email so your suppliers can quickly identify you
  • Seamlessly have all your invoices synced with your accounting integration

Setting Up Accounting Integration For Your Invoice Hub

Once established, you will need to map your suppliers to a contact in your accounting platform. You only need to do this once!

Note: We will not sync any invoices for Direct Suppliers that are not mapped. FoodByUs does not collect payments for Direct Supplier orders and balances owing are due to them.

Note: We will not sync any invoices for Direct Suppliers that are not mapped. FoodByUs does not collect payments for Direct Supplier orders and balances owing are due to them.

Missing Invoices

Invoice Status

There are various statuses used for partner or direct suppliers. These statuses are designed to reflect different stages of the billing and payment process.

  • Pay FoodByUs
StatusDefinition
UnpaidThe order has not been paid but payment is not required, yet
Unpaid OverdueThe order is not paid and the payment date has passed
PaidThe order has been paid
Pending RefundA refund has been initiated but not refunded, yet
RefundedA refund has been issued
Order CancelledThe order has been cancelled by initiation of the buyer or the supplier
Scheduled For Debit (Butn payments)The order is scheduled for debit via Butn. Once debited, this will changed to “debited on” and the date it was debited
Please Check Shift Portal (Shift payments)The order is scheduled for debit via Shift. The debit date is available in the Shift Portal
  • Pay Supplier
StatusDefinition
Invoice Hub – ReceivedThe invoice has been received and has been reconciled.
Invoice Hub – ProcessingThe invoice has already been received but has not yet been processed.
Invoice Hub – Not ReceivedThe supplier has not sent the invoice.

Invoice Hub Troubleshooting

Whilst you can request that your suppliers send the invoices manually each time, you can also forward us your invoices yourself. You can set up email forwarding to your Invoice Hub email through your mailing system. Any invoices received from your supplier will then be automatically sent to us.

Call or reach out to your supplier to ensure that they have set up your account so that invoices are automatically cced with every outbound invoice.

Your pricing & pantry list will only be updated if we receive an invoice for your orders. In some instances, the invoices from particular suppliers could be of poor quality or don’t have all the required information. Usually, our team will do their best to manually update the pricing and products for you.

We will not sync any invoices for suppliers that are not mapped. For invoices from your direct suppliers to automatically sync with your accounting platform, you must first establish a connection and map them in your accounting system.

Your invoices will appear as soon as your supplier sends them to us. This will vary by supplier, but will usually be on the order’s delivery date.

You can forward us your email invoices yourself, as long as your order is placed through FoodByUs.

Yes. You need to place your orders through FoodByUs to see updated pricing and have all your invoices pushed into our Invoice Hub.

Yes. The invoice needs to be a PDF attachment to an email.

Unfortunately, Invoice Hub cannot read any invoices that aren’t in PDF form.

No. The invoice needs to be a PDF attachment to an email.

STILL NEED HELP?

Contact our support team

Our Support Hours are 8am – 6pm Monday – Sunday, Australian Eastern Standard Time

(Please note during daylight savings we operate on AEDT)